Report a Utility Outage

If you are a City of Thomasville Utilities customer and would like to report an outage with your Electric, Water, Wastewater, Natural Gas, or CNS services, please contact our Energy Control Center (ECC) at (229) 227-5499. Customers may also report Electric outages using Tville TextAlert (see below). All customers that report a utilities problem will receive an automated response from ECC once the given issue has been resolved.

To report other non-emergency issues, please click here.

Tville TextAlert

Tville TextAlert is a new service offered by the City of Thomasville Utilities that allows customers to report electric outages and receive updates on outages through text messages on their mobile phone or device. Tville TextAlert is a free service offered by the City of Thomasville for utilities customers. Normal message rates and data fees by your phone carrier may apply.

Simply text these commands to 85700 to report and inquire about electric outages in your area.

  • Text TVILLE to opt in to the Tville TextAlert
  • Text OUT to report an electric outage
  • Text STATUS to learn the status of your outage
  • Text STOP to opt out of the service
  • Text HELP for a list of command words

Customers signing up for Tville TextAlert from their mobile phone or device who receive a message that their location could not be found are asked to call Customer Care at (229) 227-7001 to verify that their mobile number is entered into the Outage Management System correctly.

Click here for more information on Tville TextAlert.