City of Thomasville Utilities has announced open enrollment for the Budget Billing Program. This program gives utilities customers an additional payment option, which can be helpful during summertime when excessive temperatures may cause increased monthly utility usage. The current enrollment period will end April 30th.
The Budget Billing Program provides customers the choice of paying a set amount – an average taken from the previous year’s total monthly billing – which is put toward their utility bill each month, instead of paying the actual usage. The program runs in six month periods, at the end of which, accounts are reconciled. This means that any overpayment or underpayment that has accumulated on the account must be settled before the next billing period.
Karis Mills, director of customer service, said that the Budget Billing Program helps to level out the costs of usage spikes which occur during exceedingly hot or cold months.
“The program establishes a set rate which is less than your most high-usage months, but a little more than your lowest utility usage months,” she said. “By doing this, you won’t directly feel the impact of those extra hot summer months when a little more air conditioning may be needed to stay comfortable.”
“We strive to ensure that our rates are as competitive as possible, but sometimes, when utility usage fluctuates because of very hot or cold weather, customers may receive a higher than expected bill,” she added
To enroll in the Budget Billing Program, residential utility customers must have a minimum of 12 months of continuous utility services and be up to date with all utility accounts and payments.
The next opportunity to enroll in Budget Billing will be October 2015.
For more information on program eligibility or to enroll in the Budget Billing Program, please contact Customer Care at (229) 227-7001.