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Building Inspections and Code Enforcement Survey

Customer Satisfaction Survey

We value your input! We’re seeking feedback on your experience with our Inspections, Code Enforcement, and Engineering Departments. By taking a few moments to complete our customer satisfaction survey, you’ll help us identify ways to improve our services and ensure your interactions with us are as efficient and positive as possible. Your voice matters, and we’re committed to making your experience exceptional. Thank you for helping us serve you better!

Would you describe yourself as a:Required
Which department(s) did you have an experience with that prompted you to complete our survey?Required
What was the reason for your most recent encounter with us?Required
How would you rate the information provided to you?Required
How would you describe the responsiveness of our staff with regard to timeliness of returned calls or emails, follow-up meetings, etc?Optional
Do you benefit from having direct access to our staff or would you prefer a process that is fully online?Optional
Do you prefer to submit permit applications online or in person?Optional
How would you rate the turn-around time for plan review by our departments?Optional
How would you rate the professionalism of our staff?Optional
How satisfied are you with the level of customer service provided by our staff?Required
Do you think our staff members are accessible from a public perspective?Required
If you used our website (thomasville.org), how easy was it to find what you were looking for?Optional