Water Service - Frequently Asked Questions

What are the hours of operation for City of Thomasville Utilities?

Walk-in Hours:
8:00 a.m. to 5:00 p.m. - Monday through Friday

Drive Thru Hours:
7:45 a.m. to 5:30 p.m. - Monday through Friday

City of Thomasville Administrative Building:
111 Victoria Place
(229) 227-7001

For emergencies during evening, weekend and holiday hours, contact our Energy Control Center at (229) 227-5499 or visit 326 Fletcher Street.

How do I know if I have a leak?

The easiest way to find out if there is a leak somewhere in your home is to check your water meter. The new meters have a leak indicator on the dial face. This indicator resembles a small black or red triangular propeller and if it is turning, even very slowly, and no water is being drawn, the meter is recording usage and you should investigate immediately. Toilets are notorious for running silently, sticking, starting and stopping and are a leading cause of residential leaks. To determine if you have a toilet leak, place a small amount of food coloring in the tank and let it sit for about 1/2 hour without flushing. If the coloring comes into the bowl, you have a leak in your toilet.

Why must someone be present when water is turned back on but no one has to be there when water is turned off?

Customers are asked to be home when the water is turned back on to assure full service is restored and pressure is normal.  Also, a faucet may have been accidentally left on and someone should be present to avoid any problems.

Where do I pay my water bill?

By mail:
City of Thomasville
111 Victoria Place
P.O. Box 1397
Thomasville, GA 31799

In person:
Bills may also be brought directly to our offices at 111 Victoria Place. Office hours are Monday through Friday from 8:00 a.m. to 5:00 p.m.  The drive-through payment area is open from 7:45 a.m. to 5:30 p.m., Monday through Friday.  A night drop is also available at the drive-through payment area.

Online:
You may also pay your utility bill online at www.thomasville.org.

Does the City of Thomasville add fluoride to its water?

Yes. The City of Thomasville adds fluoride in accordance with state and federal requirements. Our personnel check fluoride levels daily.

Will I be charged for service calls?

If we are called to your home or business after regular business hours (Monday through Friday from 8:00am – 5:00pm), including weekends or holidays, and the problem is inside the building, it is your responsibility and you may be billed a $40 service charge.

What do I do if my water pressure suddenly increases or decreases?

Call our office at (229) 227-5499, and we will dispatch our service employee to attempt to find the cause.

What do I do if water is leaking in my home?

You may have a leak on your service line. You should immediately turn the water off using your private shut-off valve and call your plumber. If you cannot shut the water off in your house, call our office or the after-hours number (229) 227-5499 and we will dispatch someone to turn the water off at the meter until the repairs can be made. Once the water service is turned off for repairs, you must install a private shut-off valve and the proper backflow device to meet the existing water codes before the water can be turned back on to your home.

If I see water bubbling up in the street, what should I do?

Call our Energy Control Center at (229) 227-5499, immediately! This could be due to a water main break and your prompt response could save water and prevent damage to property.

Why is my water bill so high?

High consumption may be due to additional people in the house, summertime watering, a leak or other factors. All faucets, toilets, water softeners, etc., should be checked immediately and a qualified plumber called if a leak is suspected.

Why has my water been turned off?

Your water may have been turned off due to a water main break in the area, improvements to the water system being performed or any violation of the City Ordinances.

Do I need to have a private shut-off valve and a backflow device installed?

Yes, all new water services MUST have a private shut-off valve and the proper backflow device installed before the water service can be turned on. All existing (older) water services must have the private shut-off valve and the proper backflow device installed by their plumber at the customer’s expense at the time where there water is turned off for any repairs or delinquent.