COVID-19 Preparedness & Response

The City of Thomasville has been closely monitoring the recent reports and information on COVID-19, commonly referred to as coronavirus, over the last several weeks. While the City is not the public health organization for our area, we have been working closely to learn more information from our public health partners. The City of Thomasville, like you, is working to prepare for the spread of illness over the coming weeks and months.

What You Need to Know

This is an unprecedented situation for not only our community, but for the State of Georgia and the United States of America. We ask all citizens to do their part to help control the spread of this virus by closely following all guidelines issued by the Georgia Department of Public Health and the Centers for Disease Control.

Governor Kemp's Statewide Shelter in Place Executive Order Guidance and FAQ

State of Georgia Executive Order by the Governor 04.02.20

State of Georgia Department of Public Health Administrative Order Issued Pursuant to Executve Order

State of Georgia Executive Order by the Governor 03.23.20

State of Georgia Department of Public Health Administrative Order for Public Health Control Measures 03.22.20

Administrative Order In Effect Until April 24, 2020

Administrative Order Infographic

For more information about the Adminstrative Order, click here to read the press release.

What You Can Do

Stay informed. This is a rapidly evolving situation, and it is important that everyone stay up to date on the latest information. For your convenience, we have linked several resources for your information. Scroll down the page to find the online resource section.

Follow guidelines. The President of the United States has released guidelines designed to limit the spread of the coronavirus.

Practice social distancing. The CDC advises against socializing in groups of ten or more. Be mindful of this and, when possible, stay home and utilize curbside pickup, deliveries and other means to conduct business with limited contact.

Artist couple Juan Delcan and Valentina Izaguirre made the viral animation below illustrating the importance of social distancing in stopping the spread of coronavirus. Photo courtesy of Juan Delcan and Valentina Izaguirre. Click on the image to learn more and view the video.

Video of benefit of social distancing during COVID-19

Social distancing infographic

Social Distancing-What does it mean?Distanciamiento Social - ?Que significa esto?

What this Means

  • Municipal Court will be closed to the public. Defendants scheduled to appear should follow the schedule listed below.
    • Cases scheduled to appear March 25 have been rescheduled for July 29
    • Cases scheduled to appear April 1 have been rescheduled for June 3
    • Cases scheduled to appear April 8 have been rescheduled for July 8
    • Cases scheduled to appear April 15 have been rescheduled for July 15
    • Cases scheduled to appear April 29 have been rescheduled for September 30
  • The deadline for purchasing or obtaining an occupational tax license is extended to 15 days after the State of Georgia’s state of emergency expires.
  • City-sponsored events are postponed until further notice. This includes the First Friday Sip and Strolls and the Rose Show and Festival.

Changes to Services:

Customer Services: While our buildings are closed to the public, there are many ways you can continue doing business with the City:

Customer Payments: Customer payments are accepted as follows:

  • In person at 111 Victoria Place using our drive-thru or payment drop box location
  • Online using Utilities Online
  • Through our Interactive Voice Response system (IVR) by calling (229) 227-7001, selecting option 2, then option 1 (your 10-digit account number and PIN will be needed)

New Accounts: Applications for new accounts for both commercial and residential customers can be submitted online. Documentation may be uploaded from the online application.

Transferring Services: Transferring your services to a new location can be accomplished by completing the application for service.

Account Disconnections: If you wish to discontinue your services, please call our office at (229) 227-7001. Most disconnections can be completed by telephone, and specific instructions will be given for equipment returns.

CNSNext Services: Most requests for upgrades to Internet and video service can be accomplished by calling our offices at (229) 227-7001. Please note that we for the health and safety of our staff and our customers, technicians are no longer to enter the premises for residential customers. If you are a commercial customer, please call our office to discuss options for establishing services.

Public Safety: The Thomasville Police Department and Thomasville Fire Rescue will continue to operate, with some modifications for the health and safety of our staff and our citizens.

Building Permits: To download Building Permit forms, click here. Forms can be returned via email to If you need assistance, call (229) 227-6983 or (229)227-7053.

Engineering Department: To download Engineering applications, click here. Forms can be returned via email to If you need assistance, call (229) 227-3263.

Solid Waste: Temporarily, Solid Waste pick up has moved from backdoor pick up service to curbside pick up service only. Click here to view a map of collection days.

Recycling: As a further precaution and in the interest of health and safety for our community, recycling operations are temporarily suspended, beginning Monday, April 6, 2020. The recycling center on Remington Avenue will close on Monday, and all recycling containers will be removed from Thomas County solid waste drop-off locations. In addition, charges for commercial recycling accounts will be suspended until further notice. We appreciate the community’s support with this very difficult decision.

Payments for Utility Services:

We understand the COVID-19 situation is uncertain for many of our customers. We also understand that our customers need access to their utility services during this time. If you are able to make your payment, you should continue to do so. A moratorium for utility disconnections for non-payment will be in effect through April 24, 2020. During the thirty-day period, utility services for customers will not be subject to disconnection for non-payment and unpaid balances will not incur late fees or penalties. After this crisis resolves, we will work with customers who have had issues paying to work out payment arrangements for their outstanding balance. If you have questions about your account, please call us at (229) 227-7001.

Medical Resources

We encourage everyone to follow the stated guidelines from the Center for Disease Control (CDC) and the Georgia Department of Public Health which include staying at home if you do not feel well, practicing social distancing, washing hands, and covering your nose and mouth if you cough or sneeze. You may access helpful information through the following:

Business and Community Resources

  • The Small Business Administration (SBA) released a toolkit offering guidance for businesses and employers to plan and respond to Coronavirus. They also offer the Economic Injury Disaster Loan program that provides small businesses with working capital loans of up to $2 million that can provide vital economic support to small businesses to help overcome the temporary loss of revenue they are experiencing. For more information, click here.
  • The Thomasville/Thomas County Chamber of Commerce has established a central location for all fact-based data and resources for our community. The site will be update daily at 11:00 a.m. Click here to visit their website.
  • The City of Thomasville Main Street and GIS Departments have partnered with the Thomasville-Thomas County Chamber of Commerce to provide an interactive map to show the status and services of local businesses as self-reported on the Chamber’s #THOCOUNITED webpage. Click on the image below to access the map.

Thomasville Is Open image

Additional Resources

Do the Five-Help Stop Coronavirus