Customer Service Frequently Asked Questions

Can I pay my utility bill over the phone?

Yes. Please call (229) 227-7001.

How do I set-up my account for auto draft?

Please complete this form or call us at (229) 227-7001 for more information.

Is there a fee to make a payment over the phone?


Do you accept check payments by phone?


What types of credit/debit cards do you accept?

The City of Thomasville accepts Discover, MasterCard, and Visa payments.

When will my utility bill payment be deducted from my account?

For auto draft customers, the payment will be drafted on the due date. For one time payments, payment will be made immediately.