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CITY OF THOMASVILLE CONCLUDES UTILITY SELF-AUDIT PROJECT

The City of Thomasville recently concluded a utility self-audit project that was aimed at ensuring the integrity of reported utility usage and customer billing processes. According to Sheryl Sealy, Executive Director of Marketing and Customer Services, the project, suggested by the Thomasville City Council, allowed staff to conduct a complete analysis that began at the customers’ meters and culminated with customer billing. “This was a great opportunity for us to assess all levels of...